Professional Front Desk Support Without the Wait Times

Your front desk is the first and most frequent point of contact for patients. When it’s overwhelmed, things fall through the cracks - calls go unanswered, forms pile up, and patients lose confidence.
 

DrCapital virtual assistants act as an extension of your front office team. They manage patient communications and day-to-day admin tasks, creating a seamless experience that’s both efficient and friendly.
 

Our front desk support includes:

• Answering and routing incoming calls

• Managing voicemail messages and callbacks

• Handling new patient intake forms and insurance uploads

• Responding to appointment inquiries and rescheduling requests

• Sending follow-up messages and reminders

• Coordinating with in-house staff to maintain smooth handoffs

Our VAs follow your scripts, tone, and policies. They are trained to represent your practice with professionalism and empathy across phone, email, and web portals.

Give your patients fast, responsive service without overloading your in-office team.