In healthcare, protecting patient information is a legal requirement and a matter of trust. Whether it's updating records, submitting claims, or sending reminders, you need a team that understands how to handle sensitive data the right way.
 

At DrCapital, every virtual assistant is trained to follow HIPAA-compliant procedures. Our systems and workflows are designed to keep your practice protected, and your patients’ information secure.
 

How We Keep You Compliant

• Secure Communication Tools
  Our assistants use encrypted, access-controlled platforms. No unsecured email. No personal messaging tools. No exceptions.

• Role-Based Access
  Assistants only have access to the systems and information they need. Everything is trackable, with activity logs and clear permission settings.

• Certified HIPAA Training
  Every VA completes HIPAA training before starting work. They also receive regular refreshers to stay current with best practices and real-world situations.

• Strict Data Handling Policies
  No screenshots. No downloads. No blurred lines. We follow defined rules for how patient data is stored, accessed, and disposed of.

• Familiarity with Compliant Platforms
  Our VAs are trained to work inside healthcare systems that support compliance, such as Athenahealth, DrChrono, Kareo, and secure patient portals.

• Managed by The Human Capital
  Your assistant is part of a fully supervised team. The Human Capital provides oversight, accountability, and support to make sure compliance isn't just a checklist — it's how we operate.