Who Powers Your Assistant?
Behind every DrCapital Virtual Assistant is a fully managed support system built by The Human Capital, a global leader in virtual staffing and healthcare operations.
Our assistants aren’t random hires. Each one goes through a rigorous selection, onboarding, and training process led by healthcare operations professionals. Many of our VAs have clinical backgrounds, including registered nurses and allied health professionals, and all are trained in:
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Insurance workflows and payer systems
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EHR/EMR documentation and data entry
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HIPAA compliance and secure communications
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Patient interaction etiquette and scheduling systems
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Medical billing tools and claim management
We handle oversight, quality control, shift coverage, and ongoing training — so you don’t have to worry about micro-managing or constant retraining. Your assistant shows up every day, prepared and aligned with your workflow.
This isn’t freelancing. This is fully-managed virtual healthcare staffing - built for reliability and scale.
Streamline Insurance & Prior Auth Tasks with a Healthcare Virtual Assistant
Verifying insurance eligibility and handling prior authorizations can be time-consuming and error-prone, but it doesn’t have to be. At DrCapital, our HIPAA-compliant healthcare virtual assistants specialize in medical insurance workflows to help you reduce delays, minimize denials, and accelerate reimbursements.
Our virtual assistants are trained in working with payer portals, clearinghouses, and EMR-integrated processes. Whether you're managing private insurance, public plans, or specialty providers, our VAs can handle:
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Insurance eligibility checks ahead of scheduled appointments
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Benefits verification for diagnostics, treatments, and procedures
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Prior authorization submissions via payer portals or clearinghouse tools
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Ongoing follow-ups to secure approvals and avoid claim delays
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Communications with insurers to provide the required documentation
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Accurate documentation within your billing and EHR platforms
We take care of the administrative load so you can stay focused on delivering care. Our assistants are process-driven, detail-oriented, and always aligned with your internal workflows.