Telehealth platforms operate faster and leaner than traditional clinics. You’re managing high volumes, distributed teams, and patients who expect instant service. The challenge is staying responsive while keeping overhead low.
 

DrCapital virtual assistants are trained to work in virtual-first environments. Whether you're a solo telehealth provider or a funded digital health platform, our VAs plug directly into your operations to manage the administrative side of care, without missing a beat.
 

How We Support Telehealth Teams

• Patient Intake Management
  Our VAs handle onboarding forms, ID verification, insurance capture, and consent management before the visit.

• Scheduling & Reminders
  Appointments, confirmations, time zone coordination, and calendar syncing are handled across your provider network.

• Real-Time Provider Support
  Your VA is available during live shifts to coordinate patient flow, reschedules, escalations, and documentation.

• Post-Visit Follow-Ups
  We send care plans, lab instructions, prescriptions, and patient messages based on provider guidance.

• Documentation & EHR Updates
  Our assistants enter encounter data, update charts, and manage structured fields in your chosen system.

• Inbox & Message Queue Management
  VAs triage inbound messages, escalate clinical inquiries, and manage patient portals empathetically and professionally.
   

Why Telehealth Companies Choose DrCapital

• VAs trained for high-speed, tech-enabled healthcare

• Experience with telehealth tools, CRMs, and platform-based workflows

• Time zone alignment for real-time responsiveness

• Dedicated oversight by The Human Capital, ensuring security, consistency, and scalability

• Flexible resourcing for on-demand coverage or scheduled blocks