You are hiring a virtual assistant to make your life easier, not to add another layer of management to your day. At DrCapital, every assistant is fully managed by The Human Capital, our global operations and staffing platform. We take ownership of recruitment, training, performance monitoring, and replacement if ever needed.
 

You focus on your patients. We make sure your VA performs like an embedded part of your team.

 

Why Oversight Matters

• Consistency
  You get the same high-level performance every day, not just when things are going smoothly.

• Risk Reduction
  Compliance, quality, and professionalism are monitored without you needing to check everything manually.

• Scalability
  Adding or adjusting assistants becomes easy, not another HR project.

• Peace of Mind
  You know someone is always watching the back-end performance of your support team.
   

How Our Oversight Model Works

• Recruitment and Vetting
  We carefully screen for healthcare experience, system familiarity, HIPAA knowledge, communication skills, and time zone alignment before assigning any VA.

• Structured Onboarding
  Your assistant receives system-specific onboarding, security training, and workflow alignment before working live in your practice.

• Daily Performance Monitoring
  Our supervisors check in on task completion, communication quality, and responsiveness to make sure standards stay high.

• Quality Control Reviews
  Regular audits of documentation, data entry, claims support, or scheduling activities ensure continued excellence.

• Backup and Replacement Coverage
  If your assistant needs to be replaced for any reason, we manage the transition with minimal disruption to your clinic.

• Proactive Communication
  You receive operational updates and can reach out for adjustments or upgrades at any time without managing a new hiring cycle.