You should not have to train your virtual assistant on the basics of medical billing, patient scheduling, or encounter documentation. At DrCapital, our VAs come prepared. They are trained to work inside the systems healthcare teams use every day, with a clear understanding of how real clinical workflows operate.
 

Our assistants help reduce onboarding time, lower documentation errors, and fit seamlessly into your practice without slowing you down.

 

Why Platform Experience Matters

• Faster Ramp-Up
  Assistants start contributing quickly without needing basic tool training.

• Higher Accuracy
  Familiarity with field structures, dropdowns, templated notes, and system logic reduces mistakes.

• Workflow Integration
  Our VAs work inside your tools the way your team already operates, keeping processes consistent.

• Security Awareness
  Familiarity with system-specific permission structures ensures data handling remains compliant.
   

Platforms and Tools We Support

• EHR and EMR Systems
  Athenahealth, DrChrono, eClinicalWorks, Kareo, Practice Fusion, AdvancedMD, NextGen, and more.

• Scheduling and Patient Communication Tools
  Klara, Weave, Solutionreach, Luma Health, and integrated scheduling modules inside EHR platforms.

• Medical Billing Software
  Kareo Billing, AthenaCollector, AdvancedMD Billing, Waystar Clearinghouse, and custom clearinghouse portals.

• CRM and Help Desk Platforms
  Salesforce Health Cloud, Zendesk, Intercom, HubSpot, and patient support ticketing systems.

• Secure Messaging and Collaboration
  Microsoft Teams (Healthcare Edition), HIPAA-compliant Slack integrations, secure portals, and encrypted email systems.